Frequently Asked Questions

Everything you need to know about shopping with Something Went Wrong.

What is the shipping timeframe for my order?

We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days, while express options are available at checkout if you need your fashion fix faster.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Simply visit our returns portal, print your prepaid label, and ensure the items are unworn with original tags attached.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during checkout.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.